Pak Gama Privacy Policy

01 Introduction

Pak Gama ("we", "us", "our") is the operator of the online gaming and betting platform available at pakgama.app. We take your privacy seriously. This Privacy Policy explains how we handle your personal information — what we collect, why we collect it, how long we keep it, and what your rights are.

"Personal data" means any information that can identify you as an individual. This includes obvious things like your name and contact details, but also less obvious things like your device's IP address or your transaction history on the platform.

We process personal data only for the purposes stated in this policy. If we ever want to use your data for a new purpose that is not already covered here, we will update this policy and notify you before doing so.

02 What We Collect

The table below sets out the categories of personal data Pak Gama collects and what each category typically includes:

We do not collect any special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and disclosed to you in advance.

03 How We Collect Your Data

Pak Gama collects personal data through the following means:

• Direct interactions: When you register an account, fill in your profile, make a deposit, request a withdrawal, contact our support team, or respond to a survey, you are providing data directly to us.
• Automated technologies: As you browse and use pakgama.app, we automatically collect technical data about your device and how you interact with the platform. This is done through cookies, server logs, and similar technologies (see Section 8 for more detail).
• Third-party payment providers: When you transact via JazzCash, Easypaisa, Raast, or bank transfer, those providers may share transaction confirmation data with us to reconcile your account balance. We receive only what is necessary to process and verify your payment.
• Identity verification partners: To comply with our internal Know Your Customer (KYC) requirements, we may use a third-party verification service to confirm the authenticity of documents you submit.

04 Why We Use Your Data

We use your personal data only for clear and legitimate purposes. The table below maps each purpose to the data categories involved:

05 Sharing Your Data

Pak Gama does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card payments, we share the minimum necessary transaction details with the relevant payment provider.
• Identity verification services: A trusted third-party KYC provider may process copies of your identity documents on our behalf to confirm your eligibility to play and withdraw funds.
• Platform infrastructure providers: Cloud hosting, database management, and security services that underpin pakgama.app may process certain data as part of their service delivery. These providers are bound by confidentiality obligations and data processing agreements.
• Fraud prevention: If we detect patterns consistent with fraud, bonus abuse, or money laundering, we may share relevant data with fraud prevention partners or, where required, with relevant authorities.
• Business transfers: In the event of a merger, acquisition, or restructuring of the Pak Gama business, personal data held at that time may form part of the transferred assets. You would be notified of any such change and your rights would be maintained.

In every case where data is shared with a third party, we take steps to ensure that the recipient handles your data securely and only for the stated purpose.

06 Data Retention

Pak Gama retains your personal data only for as long as it is necessary for the purposes described in this policy. The general principles we follow are:

• Active accounts: Data is retained for the full duration that your account remains open, plus a reasonable period after closure to allow for dispute resolution and compliance purposes.
• Financial and transaction records: Deposit and withdrawal history in PKR is retained for a minimum of five years from the date of the transaction. This is primarily to maintain accurate financial records and handle any payment disputes that arise after account closure.
• Identity verification documents: Copies of documents such as CNIC or passport scans are retained for a period consistent with our KYC obligations, typically five years from the date they were submitted or from account closure, whichever is later.
• Support communications: Chat and email records with our support team are retained for a minimum of two years to allow us to reference previous interactions and improve service quality.
• Technical and usage data: Anonymised or aggregated usage data may be retained indefinitely for analytical purposes, as it can no longer identify you as an individual.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you.

07 Security Measures

Protecting your personal data is a responsibility we take seriously. Pak Gama implements the following technical and organisational measures to keep your information safe:

• SSL/TLS encryption: All data transmitted between your browser or device and pakgama.app is encrypted in transit, making it extremely difficult for third parties to intercept.
• Password hashing: Your account password is never stored in plain text. We use industry-standard one-way hashing algorithms so that even Pak Gama staff cannot read your password.
• Access controls: Internal access to personal data is restricted to team members who genuinely need it to do their job. All staff with data access are trained on data protection responsibilities.
• Secure infrastructure: Our platform is hosted on servers with physical and network security controls, regular vulnerability assessments, and monitoring for unusual activity.
• Session management: Login sessions expire after a period of inactivity. You can also log out from all active sessions at any time from your account settings.

08 Cookies & Tracking Technologies

Pak Gama uses cookies and similar technologies when you visit pakgama.app. A cookie is a small text file stored on your device. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference, and maintain your session state while you browse or place bets. These cannot be disabled without breaking core functionality.
• Analytics cookies: We use anonymised analytics to understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions typically last. This helps us improve the experience. No personally identifiable information is included in this data.
• Preference cookies: These remember choices you have made, such as display settings or notification preferences, so you do not have to set them again on every visit.

Pak Gama does not use advertising or cross-site tracking cookies. We do not allow third-party advertising networks to place cookies on our platform. Most browsers allow you to manage or delete cookies through their settings. Note that disabling essential cookies will affect your ability to use the platform normally.

09 Your Rights Over Your Data

You have meaningful rights over the personal data Pak Gama holds about you. Below is a summary of those rights and what each one means in practice:

To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request promptly and aim to respond in full within a reasonable timeframe. Some requests — particularly for deletion — may be limited where we are required to retain data for compliance reasons, such as financial record-keeping. We will always explain clearly if that is the case.

10 Minors

Pak Gama is strictly an adult platform. Players must be at least 18 years of age to register an account or use any service on pakgama.app. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or are informed that a registered account belongs to a minor, we will close that account immediately and delete the associated personal data as soon as practically possible, subject to any legal obligations that require short-term retention of transaction records.

If you are a parent or guardian and believe a minor has registered on Pak Gama, please contact our support team right away at [email protected] with details so we can investigate and act promptly. For further guidance on keeping younger family members safe, please visit our Responsible Gaming page.

11 Changes to This Policy

Pak Gama may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal requirements. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

When we make material changes to how we collect or use your personal data, we will notify registered players via their registered email address or through an in-platform notification before the changes take effect. For minor clarifications or wording updates that do not affect your rights, we may update the policy without individual notification.

Continuing to use Pak Gama after a policy update has been communicated to you constitutes your acceptance of the revised terms. If you disagree with any changes, you are entitled to close your account and withdraw any remaining balance before the changes take effect.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Pak Gama is handling your personal information, please get in touch:

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.

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By using pakgama.app you confirm that you have read and understood this Privacy Policy. This policy was last updated in June 2026. It should be read together with our Terms and Conditions.